NASIG 2016

Technical Services departments have been navigating rough and uncertain waters while charting courses toward hazy horizons for years. Battling swelling expenses, blustering winds of reduced resources and tumultuous tempests of e clashing with p, we steer towards an increasingly digital skyline with steadily leaner crews, needing support and new skills to sail these seas of continuous change and challenge. Now, more than ever it is necessary to build a team empowered to maneuver efficiently and effectively. Leading and managing are central to positioning for and embracing these emerging horizons. The presenters have been studying and implementing various aspects of “servant leadership” with an eye toward growing people within our departments and communicating in multiple directions. During this session, we will focus particularly on the following processes:  discernment, discovering purpose, and building capacity (relationships and communication).  This presentation will explore the what, how, where, who, and when for leading and managing toward our Technical Services horizons.